When approaching conversations about mental health, it's respectful to ask individuals if they're open to discussing their experiences and, if they are, how they would prefer to navigate the conversation.
We all encounter difficult periods and the support we provide or receive from friends; family members or colleagues is invaluable. Although there might be clear signs that someone is struggling - you might have noticed they seem distracted, less able to concentrate, more angry or irritable than usual or that they’re hiding away – there isn't always a straightforward way to determine if it's related to mental health, nor is having a diagnosis always necessary. What truly matters is responding with sensitivity to anyone who appears distressed, offering support in a way that respects their needs and comfort.
These tips can help make sure you’re approaching the conversation in a helpful way.
Think about the time and place
Before diving into any conversation about mental health, ensure the setting is conducive to an open and honest dialogue. Choose a private, quiet space where both parties feel safe, relaxed and are unlikely to be interrupted. Let the person know that you are there to listen without judgement and that their feelings are valid and important.
Educate yourself
Being well-informed about mental health can make you a more empathetic and effective communicator. Understanding the basics of common mental health issues and their symptoms can help you avoid misunderstandings and speak with sensitivity.
Use the right language
The words we choose can significantly impact how a conversation about mental health is received. Use person-centred language that respects the individual first, rather than defining them by their condition. For example, say "person with depression" instead of "depressed person." Avoid terms that can be perceived as dismissive or derogatory.
Listen actively
Active listening is crucial when discussing sensitive topics like mental health. Show that you are engaged by maintaining eye contact, nodding and providing verbal affirmations, and allow the other person to speak without interruption.
Share your own experiences
If you feel comfortable, sharing your own experiences with mental health can help to normalise the topic and show solidarity. It can make the other person feel less alone and more willing to open up about their feelings.
Don't try and fix it
It can be hard to see someone you care about having a difficult time. Try to resist the urge to offer quick fixes to what they’re going through. Learning to manage or recover from a mental health problem can be a long journey. They’ve likely already considered lots of different tools and strategies. Just talking can be really powerful, so unless they’ve asked for advice directly, it might be best just to listen.
Encourage professional support
While friends and family can provide significant support, professional help is often necessary for those struggling with mental health issues. Encourage seeking advice from a GP, mental health professional or helpline if needed, and offer to assist them in finding the right resources.
Be patient and follow-up
Remember that everyone's comfort level with discussing mental health is different. Some may not be ready to talk, and that's okay. Give them space and let them know you are available when they feel the time is right.
Take care of yourself
Finally, it's essential to recognise your own limits. Supporting someone with mental health issues can be emotionally taxing, so ensure you are also looking after your own mental wellbeing. Seek support for yourself if needed.
How to respond if someone is suicidal
If someone tells you they are feeling suicidal or can’t go on, it is very important to encourage them to get help. You or they should contact a GP or NHS 111. They can also contact the Samaritans immediately by calling 116 123 (UK) for free anytime.
If they are planning to take their own life, encourage them to call 999 (UK) or go to A&E and speak to a mental health professional.
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